Maui - Jeep Rental Frequently Asked Questions |
| What do I need to bring along when I pick my vehicle up? You will need your valid driver's license and a credit or debit card in your name. All major cards are accepted. For more detailed information on accepted Credit/Debit cards please refer to the rental company's terms & conditions page. Debit cards also may not qualify for certain types of vehicles. The rental companies all have different policies. Foreign nationals are also requested to present their passport and if your license is not legible in English you will need an International Driving Permit as well as your license. |
| Can I use any debit card? Debit cards must have either the MasterCard or Visa logo on them and are subject to a credit check. Restrictions on debit card usage varies by company. Prepaid debit cards are not accepted. |
| Please confirm that my reservation is guaranteed without a deposit? All reservations are guaranteed. No credit information is taken till you pick up at the location. You will pay the car company directly. |
| What is your cancellation policy? Cancel at any time without penalty. You may cancel by return email or on this website. |
| Are there any age restrictions? You must be 20 years minimum to rent a car - with some companies the minimum age is 21 or older. Most companies restrict rentals to economy through full size models for young drivers and require a credit card for the security deposit. A daily Young Driver fee may also apply and will be added at the counter once your age is determined. If you are renting a Jeep Wrangler, make sure you know you qualify |
| Is insurance included? Insurance is optional and is available at the counter. The rental companies have no minimum requirements for rentals secured with a credit card. Other securities may require proof of insurance. For policy and rate information please refer to the terms & conditions page of the rental company. We suggest you compare their offerings to that from your current auto insurance or travel insurance provider. |
| What do I need to do to add my spouse as a extra driver? Additional drivers are added at the counter on pickup. Additional driver fee(s) may apply. When searching for rates, take into consideration that some of our offerings provide free extra drivers as well. Calculate out the total costs of adding extra drivers to see which is the best rate for your needs. |
| What are the regulations regarding the use of a child restraint devices in Hawaii? Hawaii's Child Passenger Restraint Law requires children under 4 years of age to ride in a child safety seat. Children 4 through 7 years old must ride in a child passenger restraint or booster seat. |
| Are these the same new vehicles rented on the rental companies' websites? All rentals will be current models with air conditioning and automatic transmissions. Unlimited miles are included. The car companies will do their best to ensure you get the vehicle class showing on your confirmation, but at times, may have to substitute for something similar. If you booked a Jeep Wrangler, and do not get one, you can make arrangements to receive one, when the next Jeep Wrangler comes available. Ask at the counter when picking up your vehicle. |
| I'm island hopping for a week in Hawaii. Can I get the weekly rate for my rentals? Sorry our contracts don't allow us to combine rentals from different locations. Each rental requires a separate reservation. |
| Do you have child safety seats? All our suppliers offer child passenger restraint systems that meet federal motor vehicle safety standards as an optional service at a daily rate. You may want to bring your own - check with your airline, as some airlines offer free transport of child safety seats. |
| Why are the taxes and additional fees (government fees or taxes) estimated in the posted rates? The Basic Rental Rates are set in stone and will not change as long as no changes are made to the reservation. Taxes can vary by location and various governments in Hawaii may change the taxation rates or fees before your arrival |
| Are there any hidden charges? No, there are no hidden charges. All mandatory charges are on your confirmation notice. Make sure you read what you are signing at the counter, and if you notice any charges you have not authorized, such as extra insurance, gas packages, etc., you can ask to have those removed before you sign the contract. Once you sign the contract you have agreed to the charges |
| Do you have monthly rates? We need a car for three months. There are some monthly rates available, with extra weeks and days being added as daily and weekly charges. |
| I'm on a Hawaiian cruise can I rent through you and still get the discount rates? Yes. We have options in the drop down menu - choose the cruise options, and you will get the proper details on how to pick up your car from the port of arrival. |
| Can I have a car delivered to the pier when we dock? No. The rental company will shuttle you from the pier to the car lot and back. |
| Are there any restricted roads? There are restrictions on certain remote and rough roads. The restrictions vary by rental car company. For general road restrictions on rental vehicles on the island you are visiting, ask the car company to provide you with a map that is marked. |
| Can I take my Wrangler off-road down into Waipio Valley? No off-road use is allowed regardless of the company booked with or vehicle type. You are restricted to paved roads. |
| Is there emergency roadside service available? Emergency roadside assistance is provided as an option. You can have that package added at the counter. The contact number will be on your Rental Agreement. |
| I took the prepaid fuel option. I returned the vehicle with a half full tank. The amount to fill half the tank would have been way less than the fuel option. The prepaid fuel option is for a FULL TANK of gasoline regardless of how much is in the tank on return. They calculate this by the fuel tank capacity. If you find you are almost finished with your rental, and you still have quite a bit of fuel left, it is best to refill the tank completely, keep your receipt, and show it to the returning agent. They will then credit the fuel package option. This is the law in Hawaii |
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